Player Support

1. Contact Technical Support

For technical issues, bug reports, or gameplay assistance with Byzantium or any Solivant Studios title, email our support team directly at contact@solivantstudios.com.

To help us diagnose and resolve your issue quickly, please include:

Game Title & Version: e.g., Byzantium (and the build or version number shown in settings).
Platform: iOS / iPadOS, macOS, or Windows PC (Steam).
Device & Hardware: Your iPhone/iPad model or PC CPU, GPU, and RAM specifications, along with your OS version.
Description: What happened, and the steps that led up to the issue.

2. Common Troubleshooting

iOS & iPadOS (Apple App Store): Ensure your device is updated to the latest version of iOS or iPadOS and that you have installed the latest game update from the App Store. If the game fails to launch after an update, restart your device to clear temporary system memory. Your local saves and iCloud data are preserved when updating.

PC & macOS (Steam): If you experience missing assets or startup crashes on Steam, right-click the game in your Steam Library, select Properties → Installed Files, and click Verify integrity of game files. Ensure your graphics drivers are up to date.

3. Purchases, Billing & Refunds

All transactions are processed directly by the digital storefront where you purchased the game. Solivant Studios does not have access to your billing account or payment method.

Apple App Store Purchases: Manage purchases, subscriptions, or request a refund through Apple at reportaproblem.apple.com.

Steam Purchases: Manage purchases or request a Steam refund through Valve at help.steampowered.com.

4. Legal & Privacy

For details on how our games handle save data, diagnostics, and licensing, see our Privacy Policy and Terms & EULA.